Subscan adopts BigChange mobile technology system

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Utility, drainage and survey company Subscan UDS has implemented a mobile workforce system from Leeds technology company BigChange.

A Subscan worker using the BigChange app

The BigChange system, called JobWatch, provides a paperless means of planning, managing, scheduling and tracking mobile operations, which, according to Subscan, has provided the company with a 30 per cent saving in time and a million pound growth to boost its business.

Subscan, which was formed seven years ago, provides a range of services aimed at the detection and avoidance of underground utilities, as well as drainage maintenance and repairs.

Kirk Mason, Operations Director at Subscan, said: “We go and map areas identifying all structures and utilities above and below ground and then sort out any issues – we deal with all major infrastructure. We offer a full service package from initial survey to remedial work and when needed, new works including design and planning.

“Our previous system only offered partial automation and we wasted a lot of time double touching to keep different systems up to date. What we needed was a seamless flow of data from start to finish with an audit trail of activity. In the end there wasn’t anything that matched BigChange for functionality; it gives us that seamless connectivity and it has replaced five separate systems – saving us time and money.”

Subscan has now equipped 50 of its field operatives with rugged tablets running JobWatch.

Mason explained: “With BigChange we are now very much paperless; it has been a complete digital transformation and the savings are significant. For time alone we are achieving savings of 30 per cent and that’s before we even begin to look at the improved job scheduling and productivity.

“One thing is very clear, since implementing BigChange we simply don’t get KPI failures as we are right on top of the workload and that’s meant we meet our SLA commitments and deliver a level of service we simply could not provide before.”

Subscan has also made a multi-million pound investment in a specialist vehicle fleet, including JHL 312 and 414 recyclers and Mercedes Atego 204 Cityflex units.

You can find out more about Subscan and BigChange on the companies' websites.