Recolight member satisfaction hits all-time high

Recolight has released a report on member satisfaction following surveys conducted by an independent company. The report found that 96 per cent of members would recommend the compliance scheme and 95 per cent agreed that Recolight keeps them informed about changes to WEEE regulations.

A further 81 per cent of the 43 members surveyed said that the compliance scheme provides value for money and 79 per cent said they saw Recolight as the main compliance scheme in the industry. The 43 members surveyed were randomly selected out of Recolight’s total 204 producer members.

Recolight CEO Nigel Harvey said: ”These results are fantastic – and a real testament to the hard work and dedication of the Recolight team. That said, we won’t be resting on our laurels. We will always strive to do that little bit more, and go the extra mile to help out our members.”

When asked by the survey to describe the benefits they felt they received through Recolight, answers such as ‘being able to do it all online’ and ‘getting reminders for returns, as ‘it helps with supply chain issues’ were received. 93 per cent of members surveyed said they found Recolight staff responsive.

Adrian Willis, Recolight Membership Manager, added: “We see new Producer Members joining our scheme because we have no hidden charges.

“With our simple per unit charging, our members know what their charges will be each year, irrespective of WEEE market share, targets, or compliance fees.

“It is good that the wealth of staff knowledge about the WEEE regulations gives our members confidence that we offer professional advice. In addition, offering a free recycling service gives our members a competitive advantage.”